[IMPORTANT] Problem Reporting Guidelines

[shagrath]

Most questions have already been asked (and in most cases answered), so before reporting a problem make sure you have looked over the tutorial thread (viewtopic.php?f=6&t=3507) and thoroughly searched the forum.

If you are reporting a new problem, please provide the following information in your post:

1- Your computer specs (cpu, memory, O/S) and the precise server version you're using (eg 1.10.51 or r409, not "latest version")
2- Device you are streaming to (PS3, XBox360, etc)
3- Your local network setup including connection type (Wifi, homeplugs, 100mbit ethernet, gigabit) and what you're connected through (direct connection, switch, router) --> e.g. PC <-Wifi G-> Linksys WRT54G Router <-100mbps-> PS3
4- Which engine you are using if you're transcoding (MEncoder, AviSynth/MEncoder, TSmuxer)
5- Detailed information on what is not working
6- A debug.log file excerpt or the whole file (needs to be zipped to attach). This file can be found in the application directory, but if you have Vista/Win7 with UAC activated it is likely found in the Windows temp directory. Make sure you duplicate the issue before grabbing the log, as it is overwritten when PMS is restarted.
7- The text output from MediaInfo (it's a program, click the link) can usually help figure out what's going on if you're having issues with a specific file or file type.